The customer may request to reschedule or change the date of a training session, provided that the team is notified in advance by a minimum of 24 hours, or within the period specified in the booking terms.
In case of failure to attend without prior notice, the session may be counted as one of the sessions included in the package.
The customer may request to change their package to a higher package only, not a lower one, subject to service availability and provided that the program implementation has not yet started.
Any price difference between the packages will be calculated based on the value of the new package.
In cases where the program or offer explicitly states that it includes a money-back guarantee, the terms and conditions of the guarantee specified in the program details will apply.
The achievement of the targeted results will be evaluated based on the initial and final tests and assessments, as well as the customer’s commitment to the agreed training and nutrition program and instructions.
This applies to measurable physical fitness elements, such as:
Cardiovascular and respiratory fitness.
Strength.
Flexibility.
Endurance.
Speed.
Arm and leg strength.
And other measurable physical fitness elements.
This does not apply to measurements of body composition, such as body fat and muscle mass.
Refunds do not apply in cases resulting from:
Failure of the customer to follow the provided program or instructions.
Failure to attend training or follow-up sessions as scheduled.
Providing inaccurate or incorrect information that affects the preparation of the program.
Using or starting the program or benefiting from its content and services.
The expiration of the specified package period, whether the package is online or offline.
