Last Updated: August 2026
At Shady Ezz Online Training, we are committed to providing high-quality online training services. Therefore, the following Payment, Cancellation, and Refund Policy applies to the training packages and services provided through our website.
1. Payment
Payment for the package or service is made through the electronic payment methods available on the website.
The subscription is considered confirmed once the payment has been successfully completed and a payment confirmation is displayed.
The customer is responsible for ensuring that all information provided during registration is correct, including their phone number, email address, and any other information required to provide the service.
2. Start of Service
The service begins once the training team starts preparing or activating the customer’s package or begins providing any of the services included in it, such as:
The service will be considered to have started 48 hours after the payment is made. Once the service has entered the implementation stage, the customer is not entitled to request a refund of the amount paid.
3. Refund Request Before the Service Starts
The customer may request to cancel the subscription and receive a full refund before the service begins, provided that the refund request is submitted within 48 hours of completing the payment.
If the service has already started during this period, the refund request will be subject to the refund policy applicable after the service has started, as explained below.
4. Refunds After the Service Starts
After the package has started or any part of the provided services has been used, the customer is not automatically entitled to a full refund, including in cases where the reason is a technical or technological issue with the program or application provided by the service provider.
In cases where a refund is approved after the service has started, the refund amount will be determined based on the services that have already been provided and the portion of the package that has been used.
Depending on the circumstances of the case, the service management may offer one of the following solutions:
5. Inability to Provide the Service
If Shady Ezz Online Training is unable to provide the agreed service due to circumstances related to the service provider, we will contact the customer to offer an appropriate solution, such as:
6. Duplicate Transactions
If the subscription amount is charged more than once due to a technical or banking error, the customer must contact us and provide the details of the transactions.
After verifying the transaction, the duplicate amount will be refunded to the original payment method, subject to the procedures of the bank or electronic payment gateway.
7. Refunds
When a refund request is approved, the refund will be processed through the original payment method used for the purchase, whenever possible.
The refunded amount may take additional time to appear in the customer’s account, depending on the procedures of the bank or electronic payment company.
Approved refund requests will be processed within up to 14 business days from the date the refund is approved.
8. Automatic Renewal
If the package or service includes an automatic renewal system, this will be clearly explained to the customer before completing the subscription.
The customer has the right to cancel the automatic renewal according to the method explained on the website or by contacting customer service before the next renewal date.
9. Package Expiration
Failure to use the package during the subscription period does not automatically entitle the customer to a refund.
Please note that each package has its own expiration date, which varies depending on the package, whether it is an online or offline package, ranging from one week to 12 months.
Customers are encouraged to contact us if circumstances prevent them from benefiting from the service, so that the possibility of extending or rescheduling the package can be considered on a case-by-case basis.
10. Offers and Discounts
Some special offers and discounted packages may be subject to different refund terms. These terms will be clearly explained to the customer before completing the purchase.
If there is any conflict between the terms of a specific offer and this policy, the terms of the offer will apply, provided that they were communicated to the customer.
11. Complaints and Refund Requests
Customers may submit a refund request or complaint through the contact methods provided on the website.
The request must include:
The request will be reviewed, and the customer will receive a response within a reasonable period from the date the request is received.
12. Misuse of the Service
The website reserves the right to review cases involving misuse of the service or attempts to take advantage of the refund system, such as using a significant portion of the package’s content or services and then requesting a full refund.
Nothing in this policy prevents the customer from exercising any legal rights granted to them under applicable laws and regulations.
13. Acceptance of This Policy
By completing the payment, the customer confirms that they have read and understood the Payment, Cancellation, and Refund Policy outlined above, without prejudice to any legal rights granted to the customer under applicable laws.
Shady Ezz Online Training
All Rights Reserved.
We reserve the right to update or modify the Refund and Exchange Policy when necessary. Any changes will be published on this page.
